WHICH COURIER DO YOU USE?
We use Royal Mail first class service for all our online orders. Please note - during the Covid-19 pandemic that Royal Mail prders are taking longer than usual.
HOW LONG DOES DELIVERY TAKE?
All of our items are posted within 1-2 working days of receiving your order - delivery times are then dependant on your location in the world.
DO YOU OFFER NEXT DAY SHIPPING?
Currently we don’t offer next day delivery.
DO YOU SHIP OUTSIDE OF THE U.K?
Yes, we now post worldwide!
DO YOU ACCEPT RETURNS?
Yes of course, if the item/s are not suitable for you please follow the returns procedure (below) and providing we receive the item back within 7 days in the condition it was sent to you in then we will issue you a refund. Please note, you must cover the cost of the return postage.
WHAT IS THE PROCEDURE FOR RETURNS?
Please send back your items to
58 Union Street
Isle of Wight
And please include your order number too please.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
Please allow up to 14 days for the refund to show up in your account.
DO YOU OFFER WHOLESALE?
We are mainly an online company but we do sell to a few select stores. If you wish to register your interest to be a Lost Lover stockist please contact firstname.lastname@example.org
I STILL HAVE A QUESTION WHAT IS YOUR EMAIL ADDRESS?